Google's launch of its newest Android 6.0 Marshmallow has been met with both excitement and frustration. While some people are adjusting quite well with the latest update, others are having headaches just solving their problems.
To extend a helping hand to those in need, here are solutions to some of the common problems that Android 6.0 Marshmallow users are experiencing.
Some people experience problems in installing the Android 6.0 Marshmallow update. Their phones often freeze or crash whenever they do an update. To solve this, users can either wait for their phones to run out of battery first and then charge it again or clear the cache partition prior to installation.
To do this, you have to press and hold the power and volume down button at the same time until the phone reboots. When the Google screen appears, wait for a large arrow to show up on the top of the screen. Then tap the volume down button repeatedly until the Recovery mode screen shows up with the arrow symbol. Then tap the power button. If you have done the process correctly, you will see the android character lying down with its chest open and a red triangle with an exclamation mark on top of it. Open the list of items from a pop-up at the top of the screen by holding the Power button, tapping the Volume up once, and then release the Power button after. Choose from the list using the Volume toggle and highlight the erase or wipe the cache partition option. Tap the power button to begin the process. A number of notifications will appear at the bottom of your screen. Wait for 10 to 15 minutes for the process to finish before restarting your device.
If erasing the cache partition or recharging your phone works, another option you can do is to factory reset your phone, but only after making a back-up of your device so that you don't lose anything important.
For Wi-Fi problems, try restarting your router and leave it off for a few minutes. Then, plug it back to check if your device has already connected. If that doesn't work, check to see if your router's firmware is up to date. Updating a router can take some time so refer to your router's manual or search online for instructions. Once you've updated your router, try connecting your device to see if you Wi-Fi is now working. If the problem still persists, you can try updating your apps. If that still doesn't work, put your phone on Safe Mode and see which app is causing the problem.
For more help regarding other problems, you can check out Gotta Be Mobile for more solutions.
