Following several reports of exploding batteries in Samsung Galaxy Note 7 that eventually forced the South Korean tech giant to order a total recall of all units worldwide, the company has been extra careful to avoid another crippling crisis with the latest Galaxy Note 8 phablet. Unfortunately, Samsung might be going through another battery issue this year as Galaxy Note 8 owners complain about their devices unable to charge or turn on when the battery has run dry.
So far, there have been a few reports posted online regarding the Samsung Galaxy Note 8 battery problem. Nevertheless, Samsung representatives were quick to respond to the users' individual complaints. For now, it appears that the battery issue in Galaxy Note 8 are confined to a small group of users, and a spokesperson from Samsung raised the possibility that the device being unable to charge might be due to a power management circuit problem.
"We are unable to comment further until we obtain more specific information from the phone. Any consumers with questions about their device should contact us directly at 1-800-SAMSUNG so that we can help them." a Samsung spokesperson told Engadget.
It is impossible to determine at this point if the battery issue in Samsung Galaxy Note 8 is happening to a larger group of users. The good news for now is that the issue is not severe enough to cause safety concerns. If the problem does lie within the phablet's power management, the device might not have attained the amount of enegry needed to proceed with charging control, thus some Galaxy Note 8 units are not turning on even if they already plugged to a charger. This battery problem is not exclusive to the Samsung phablet, as many other phones have already experienced this issue as well.
Samsung told other Samsung Galaxy Note 8 owners who have yet to experience the battery charging issue to get warranty replacements, just to be sure. Also, the users can try a method called stack charging to make sure that their devices will turn on after the batteries have run dry. In stack charging, the user plugs the charger in an out of the phone for 10 to 15 seconds within 30 seconds interval. This process can help the device generate enough power in around 20 minuts or 100 attempts to proceed with startup.
As reported by the Daily Mail, Samsung has made safety checks during the production of the Galaxy Note 8 units, ensuring that the fiery battery fiasco from 2016's Samsung Galaxy Note 7 will not happen again. The company is said to not pack too much power into each Note 8 device, thus having a lower battery capacity than its predecessor.
