Samsung encourages Galaxy Note 7 owners to exchange their devices immediately following explosion incident

Samsung Galaxy Note 7 Samsung

Samsung Galaxy Note 7 is reportedly blamed for the explosion that hurt a six-year-old boy from Brooklyn. The Galaxy Note 7, apparently, exploded as the boy was holding the device in his hands. Fortunately, he is now alright and back home. However, the boy seems to be traumatized by the incident that he no longer wants to be near any smartphones at the moment.

The Brooklyn boy was rushed to Downstate Medical Center immediately after the accident occurred. His grandmother Linda Lewis reported the victim was watching videos on the Galaxy Note 7 when the incident happened, Android Headlines reported. Reports also claim that Samsung has been in touch with the family, but no additional details have been revealed yet.

This is not the first time that the Samsung device was blamed for causing damages due to explosions. Reports surfaced that the Galaxy Note 7 caught fire in a hotel room, causing damages worth $1800 AUD, The Telegraph reported. Another incident blamed the device for burning down a jeep while it is being charged inside the said vehicle.

Meanwhile, Samsung has already identified the affected inventory and reportedly stopped sale and shipment of the said devices. They are also collaborating with national regulatory bodies and recently announced a program that aims to replace the initially released units to ensure safety of its consumers.

Samsung President of Mobile Communications Business DJ Koh also asked users to power down their Galaxy Note 7 units and exchange them as soon as possible. Since then, the company is reportedly expediting product shipments in order to fulfill the exchange program and reduce any convenience for its customers.

Samsung Galaxy Note 7 users are allowed to replace their devices with a new one based on the product availability from their local stores. Samsung Electronics urges its customers to visit or contact their local stores as soon as possible to return their units and check availability of replacements.  

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