It seems the After Effects application from Adobe has left out NVIDIA on its list of supported hardware, as numerous reports have surfaced that hardware errors were due to the new video card generation being unsupported.
NVIDIA owners using the 9-series or Maxwell, and older graphics processing units (GPU) have nothing to worry about, as the issue is only for 10-series or Pascal GPU users. WCCF Tech has reported that several intermittent errors have appeared when one uses an NVIDIA Pascal GPU for the 3D Ray Tracing function of Adobe After Effects video post-production software.
This can be a rather frustrating experience as the Pascal series of cards are the most powerful that NVIDIA has to offer, and they should be more than capable of utilizing the said application. Aside from the 3D Ray Tracing, the VideoCopilots Element 3D plugin also receives similar errors when used. This was due to After Effects not supporting the latest CUDA technology from NVIDIA, which is the brand's own computing and programming interface model.
The said affected GPUs are, from strongest to weakest, GeForce GTX TITAN Xp, GTX 1080 Ti, GTX 1080, GTX 1070 Ti, GTX 1060, GTX 1050 Ti, and GTX 1050, as well as their laptop or mobile variations, if any.
Thankfully, a placeholder fix has been discovered that will require owners to download the Optix.dll (version 3.9.1 and above) file from NVIDIA's official developer website or from a third-party website. Using the official one is advised for safety reasons. After downloading the said .dll file, users must then place it in the root After Effects folder, replacing the old and outdated Optix.dll.
As for the 3D Ray Tracer, user will have to add their GPU's full name (minus NVIDIA) in the "raytracer_supported_cards.txt" notepad file in the root After Effects directory. After these steps, the 10-series cards should now be supported, though an official fix may still be released by either Adobe or NVIDIA.
